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Shipping
What are the shipping options?
We offer FREE US standard shipping on all orders. We work with artisans and craftsmen to find the most unique products for you, so your order may ship in multiple parcels from multiple locations.
How much does shipping cost?
We offer FREE standard shipping for all orders! See our Shipping Policy for more details
How long does shipping take?
Depending on your location, your order will arrive in 5 to 10 days after it's been shipped. Unfortunately Modern Outdoor Lights cannot expedite this process, so we appreciate your patience. You can track your order any time by googling your tracking number. See our Shipping Policy for more details
Is expedited shipping available?
Expedited shipping may be available for some products for an additional fee. Send us a message below to inquire about pricing for expedited shipping to your location.
What is Green SHipping Protection by Corso?
You can now purchase 100% carbon offsetting, shippping protection, and dedicated support - offered by Corso. We're making it easy for our customers to do right by the planet by providing an option at checkout to offset 100% of the carbon emissions associated with shipping order.
Additionally, every single package can be protected against theft, damage, and carrier mishandling to ensure your good arrive safe and sound. We'll do right by the planet together!
Returns, Exchanges, & Cancellations
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn, or unused, with tags, and in its oringial packaging. You'll also need the receipt or proof of purchase. See our Return Policy for more details
How do I request a return?
Go to our Returns & Exchange Portal to request a return.
How do I request an exchange?
Go to our Returns & Exchange Portal to request a return.
How do I request a replacement for a lost, stolen, or damaged order?
If you purchased Green Shipping Protection with your order and your package was lost, stolen, or damaged, here's how you request a replacement:
Green Shipping Protection reorders are made easy at reorder.corso.com or by emailing support@corso.com
You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.
Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.
How do I cancel an order?
You can cancel an order on your Order Confirmation Page within 2 hours of it being placed.
To cancel, click the View Order Status link in the order confirmation email we sent you. Then, select Cancel under Order Actions.
Because we process orders so quickly, we cannot guarantee your order can be canceled once 2 hours have passed. If your order has already been processed, you can return it for a refund once it arrives.
My Order
When will I receive my order?
You should receive your order between 5 and 10 days after you receive a shipping confirmation email form us. If your order has taken longer than 15 days to arrive, you can track your order anytime by Googling the Tracking Number. If your order shows as In Transit, it is still on its way and is not lost.
Can I make changes to my order?
We process and pack orders almost immediately after receiving them, so send us a message as soons as possible below, and we'll do our best to accommodate you. Unfortunately, we cannot guarantee your order can be changed once it's placed. if your order has already been processed, you can return it for a refund once it arrives.
What if my order was lost in transit?
If you purchased Green Shipping Protection with your order and your package was lost or stolen, here's how you request a replacement:
Green Shipping Protection reorders are made easy at reorder.corso.com or by emailing support@corso.com
You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.
Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.
What if my order arrived damaged?
If you purchased Green Shipping Protection with your order and your package was lost or stolen, here's how you request a replacement:
Green Shipping Protection reorders are made easy at reorder.corso.com or by emailing support@corso.com
You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.
Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation.
What if i received a defective item?
Firstly, we're so sorry you received a defective item! Please request a refund or replacement on our Returns & Exchange Portal, and we'll make it right.
About Modern Outdoor Lights
Where are you located?
Modern Outdoor Lights is headquartered in Minneapolis, Minnesota, USA but we ship locally and nationally. We work with skilled artisans and craftsmen around the world to offer you the most unique, timeless products for your home, yard, and patio.
How do I contact you if I need more help?
You can send us a message using the form below or send an email to support@modernoutdoorlights.com. Our friendly customer care team is here to help when you need us!