Shipping Policy

PROCESSING AND HANDLING

We do our best to process most orders within 1- 2 days, but all orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped

SHIPPING RATES AND ESTIMATES

We offer free standard shipping on all orders from our suppliers within the United States. Shipping typically takes between 5 and 10 days, although with the current shipping market, issues can extend shipping times beyond this window. 

HOW DO I CHECK THE STATUS OF MY ORDER?

You can check the status of your order at any time by googling the tracking number. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at info@modernoutdoorlights.com with your name and order number, and we will look into it for you. 

REFUNDS, RETURNS, AND EXCHANGES

View our refund policy. We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please request a return or replacement via our Returns and Exchanges Portal with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.